Terms of sales

Free Shipping – UK, Europe & USA

We’re delighted to offer free shipping to most destinations within the UK, Europe, and the USA. Please note: Any import taxes, customs duties, or fees charged by your country are the buyer’s responsibility. We’re always happy to guide you through what to expect before your order is shipped.

Rest of the World

If your location isn’t available at checkout, just drop us a line at info@thamescarpets.co.uk and we’ll be glad to provide a tailored shipping quote and advice before you make your purchase.

Most in-stock items are dispatched within 2–14 business days, depending on the piece. Once your order has been shipped, you’ll receive an email with tracking details so you can follow its journey. Please note: All delivery times are estimates and may vary based on the item’s location and your delivery address. You’re also welcome to collect your purchase in person from either of our locations:
Henley – Thames Carpets, Newtown Road, Henley-on-Thames, Oxon, RG9 1HG
Oxford – OX33 1DT

You can return goods you have ordered from us for any reason provided that you notify us in writing within 7 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange - provided that the item is returned complete and in original condition. All return costs will be borne by the buyer. Any returns outside of the UK will be at the buyer's cost and risk and must be marked as returned item to avoid charges and delays. Please note, returns are not possible on custom items made specifically for you. To return an item please contact us at info@thamescarpets.co.uk Whilst every effort is made to ensure that items are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used